TIER e-scooters: day&night field research across Europe for the sake of changing mobility for goodUX/UI
Michał will walk you through the backstage of operations inside e-scooter rental company. He will show you results of his 10 weeks on-site research in Oslo, Copenhagen, Paris, Madrid, Stockholm, Munich, Zurich and Vienna. Michał’s task was to get as many insights about local usage of e-scooters as possible. He also created a wide picture and pointed out problems that affect the majority of TIER users. During the night, he followed operations and maintenance employees to learn what kind of struggles they face on a daily (nightly) basis. He will also explain the collaboration with his product teams from Berlin and providing them with insights straight from the market on a weekly basis.