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Michał Krztoń

Senior UX Researcher at TIER Mobility

Biographical note

Currently working as Senior UX Researcher for the fastest growing micro-mobility startup worldwide - TIER Mobility. He's been creating simple solutions to complicated problems as UX/Product designer since 2011. He had a pleasure to work as an independent freelancer, part of corporate machines, consultant and also in startup environment. Along with his colleague, they are running a series of workshops for beginner UX Designers called Koszary UX. Whenever he has some spare time, he loves riding his motorbike. Everywhere.

    TIER e-scooters: day&night field research across Europe for the sake of changing mobility for good

    UX/UI
    4 October 2019 | 12:00 | Yelp Room

    Michał will walk you through the backstage of operations inside e-scooter rental company. He will show you results of his 10 weeks on-site research in Oslo, Copenhagen, Paris, Madrid, Stockholm, Munich, Zurich and Vienna. Michał’s task was to get as many insights about local usage of e-scooters as possible. He also created a wide picture and pointed out problems that affect the majority of TIER users. During the night, he followed operations and maintenance employees to learn what kind of struggles they face on a daily (nightly) basis. He will also explain the collaboration with his product teams from Berlin and providing them with insights straight from the market on a weekly basis.